We offer free domestic shipping for all orders containing $100 or more of products.
For all orders under $100 shipping choices and costs will be displayed on the shipping page. We use Australia Post and can deliver to your home address, work or PO box anywhere in Australia. By ordering with Fibre Fusion Australia you grant us and our courier the Authority to Leave (ATL) orders at the address provided whether attended or not. You also release Fibre Fusion Australia from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.
If you have inadvertently entered your incorrect shipping details, you may have a chance to re-direct your parcel through you logging into or registering for Australia Post's My Post . You can enter in the tracking number (included in your Shipped email invoice from us) to check your order's progress and re-direct. This is a free service.
We aim to dispatch the same or next business day and domestic shipping takes 2–7 business days, plus an additional 1–2 days for rural and remote areas.
We offer international shipping to most countries from Australia. Your shipping cost and time estimation will be displayed at the checkout. The delivery time frames include the processing of your order by our studio team and the time it takes for our delivery partners to get your order to you. We don’t ship to international post office boxes.
We use Australia Post for all our international orders. We don’t ship to international armed forces, freight forwarders or international PO boxes.
International orders are charged in Australian dollars (AUD). The exchange rate is determined by international credit-card providers or banks, who may add an additional processing or administration charge. The international credit-card holder is liable for this.
Please list any specific instructions for delivery when placing your order online.
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is refused, all costs incurred for the return of goods will be charged to the customer. Fibre Fusion has no control over customs policies and charges, which can vary from country to country.
For further information, we recommend you contact your local customs office.